Shipping & Delivery
The shipping methods from PHEA are not fixed but flexible to you. You can select the most suitable shipping method based on your conditions and requirements. Even, we suggest you to use your own shipping forwarder to cut down shipping cost. The shipping methods can be Express shipping, Air Cargo, Road Shipping, Train Cargo or Sea Cargo.
By default, PHEA offers product prices under FOB or EXW trade terms. The shipping fee and insurance fee are extra fees, not included in the product prices.
The shipping method can be decided by you based on your conditions or requirements, like cost and timing. It can be Express shipping, Air Cargo, Road Shipping, Train Cargo or Sea Cargo.
China Customs Clearance
PHEA encourages you to use your own shipping forwarders to cut down the shipping cost. Your forwarder will be responsible for handling customs clearance and delivering the goods to you. PHEA will help provide information to your forwarder when they handle the customs clearance in China port. If your forwarder requests PHEA to handle the customs clearance in China port, there will be extra cost borne by you.
Destination Customs Clearance
PHEA will not be able to handle the destination customs clearance except DDP shipping method is used. Actually the forwarder company will handle the destination customs clearance when you use DDP shipping. For normal shipping methods, you may need to work with the forwarder company to handle the destination customs clearance and get the goods delivered to you in the end trip.
Clearance Failure & Delivery Failure
If the clearance handled by PHEA failed in China customs, PHEA will be responsible for the failure and re-arrange the clearance without additional charge. If the clearance handled by the buyer’s forwarder failed in China customs, the buyer or buyer’s forwarder will be responsible for the failure. If the clearance in destination customs failed, buyer or buyer’s forwarder will be responsible for the failure.